We are a phone sales company, we do credit checks on all employee/candidates and pride ourselves on our secure customer handling. Sales reps take customer creditcard numbers and have access to customer accounts for account management purposes. It has come to our attention that an employee/sales rep is in deep, personal financial distress and has extended himself far beyond reason. When hired, the employee was financially secure, but things have changed. The employee's performance has not changed, but his personal stress and situation are quite bad. He has let some co-workers know that he has acted irresponsibly to obtain money from family in order to cover some debts.
We are concerned that with the access he has to our customer accounts, he could be tempted to utilize customer credit card information. We have no knowledge that he has done this (yet). If we prohibit him from taking credit info/access to credit info, he cannot do his job. He ahs not done anything wrong, but he is in a position to do substaintial harm.
I am wondering if anyone has dealt with a similar situation. What did you do?