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Providing interpreter for deaf customer

AZHRAZHR 41 Posts
in FMLA/ADA/Workers’ Comp Vote Up0Vote Down
After all this time, this is the first time I have encountered this issue. One of our customers is deaf and is requesting that we pay for an interpreter to accompany him to a meeting to discuss IRA investments. Do we need to do this? Based on information I have dug up so far, I think we have to. Any other thoughts?? Thanks!!
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  • CroutCrout 1,238 Posts
    PMVote Up0Vote Down
    Great question. I would agree to the request simply because it's good customer relations. As to the ADA requirements, I'm less sure. It's not like this person does not have access to your information...I'm assuming that he/she can read...would the person require the local grocery store to pay for an interpreter? So to me, from an ADA perspective the request seems unreasonable.
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