Employee Safety

HR in PA

[font size="1" color="#FF0000"]LAST EDITED ON 11-13-08 AT 02:45PM (CST)[/font][br][br]In the past few months, I have had employees put themselves in harm's way in an attempt to diffuse customer altercations. We currently do not have a policy in place that prevents them from doing so. While I recognize their efforts to assist, I am concerned with the liability if they are harmed during the course of the interaction. Does anyone have a policy preventing such involvement and would you be willing to share it?

Katy Lu

We have a statement as part of our Workplace Violence Prevention policy:

....An employee should not, however, place himself or herself in peril. Though the circumstances may vary widely, employees must use their best judgment to ensure their own safety and that of others. This may mean contacting law enforcement authorities, dialing "911", or taking similar steps first. However, supervision and/or management within (company name) should be notified as quickly as possible. ....