Performance Issues related to hearing loss - accomodation or performance issue?
An employee (cook) at a restaurant is hearing impaired (did not reveal this when hired); told supervisor of impairment and stated he was getting a hearing aid. although orders come in electronically, if there is a correction or change, they are given verbally; This cook has been making many mistakes on orders with verbal changes because the cook says/nods as if he understands the change to order, but then makes a mistake; this is repeatedly happening. It is not feasible for all order corrections to be written down, because some come from other cooks who are extremely busy and working n front of hot grill.
Is restaurant required to offer reasonable accomodation for this? If he is indicating that he understands the corrections, then makes mistakes, should this be treated as any other performance issue. He does not always wear his hearing aid. Please advise, thanks.