Should he be terminated
One of our manager wants to terminate an on-call driver that never picked up a client. When asked the employee said he did pick up the client and also confirmed it in our system. However, the client confirmed otherwise and when the employee was confronted again he told the truth and said he didn't pick up the client. As a result, we have a client that is upset and ended up suspending future pick ups.
Since the driver is an on-call employee the mgr just wants him to go away by not calling him for future jobs in hopes that he will just quit.
I recommended that we should terminate him and let him know the exact reason so we don't keep him hanging and to get him off our books.
Did I give him the right guidance?
FYI...Our on-call drivers are considered employees of ours and only eligible for our 401(k) plan.