ADP as Payroll Provider
IT HR
595 Posts
I know we have been talking about payroll providers recently. My President has set up a meeting with ADP (friend of a friend). Wanted to get the good and the bad before the meeting. Do they file payroll taxes? Anyone using them to put money in HSA accounts for employee contributions?
TXHRGuy - I am still looking at Ceridan as an option, but since President set up this meeting need to get info!!
Comments
It is my understanding that yes, ADP will file payroll taxes, however they will not do it for any period where they were not the provider for the whole period. So it is best to convert at the beginning of a year or quarter.
I have worked for a consulting firm that got data from ADP for many clients. They were (at the time) one of the worst to deal with. Data often was wrong and we had to get multiple feeds of the same data. My firm finally decided to give me a special project where I wrote a computer program to compare one ADP file to the next before the data was fed into our systems, because it was often blank (and over wrote our data) or wrong (format/fields), etc.
They might have gotten better. Often their reputation depends on what part of the country you are in. Unfortunately if your President is behind it, you might not have a choice. If I had a choice, I would check out both Ceridian and PayChex.
I am in MD. Anyone have ADP in MD or one of the Mid-Atlantic states?
One of the biggest issues with our current provider, other than they can't get the accruals correct and we have had issues with employees mysteriously dropping off the payroll from one period to the next, is customer service. We have a rep who has told us to do things one way, then we started having issues, so we went up the ladder. Come to find out the issues are because we were told to do things wrong. It has been a big mess!
ADP presented a higher bid than Ceridian each time we went to them over 4 years of looking into outsourcing payroll.
In my opinion, Ceridian's payroll process and reporting tools are superior.
I know that many companies are stronger in certain areas. Im currently in Arizona and I have to say that the majorty of the people that I talk with are interested in leaving ADP for two common reasons.
1. Mistakes- I met with a company that had 2 full time people spending about 2-4 hours per week cleaning up ADP discrepencies.
2. Service- someone mentioned it earlier but with the turnover in the processor department, clients felt they were having to "re-train" their processor on the details of their account every other month or so.
My advice is talk to other companies in your industry and city/state and find who the best performers are.
I've recently changed companies and we use ADP where I am now.
Terrible reporting power. Very inefficient to use with layer upon layer of screens and menus that don't seem necessary. Ceridian isn't great in this regard but ADP is worse.
Funny thing...during the sales pitch from ADP the two things that the sales rep talked about were how awesome the reporting features are with lots of options and also that it doesn't take you ten steps to do one thing you need to do. We specifically talked about this because our current system has awful reporting and also takes you through too many screens and menus just to make one change.
Got to love sales reps and their sales pitches!! (I can say that and laugh because my brother is a very successful sales rep! I am always teasing him!!)
We currently use ADP and are based in MD. The customer service tends to be really spotty - we have in place a "3 call rule"- any ADP issue, question or concern, call the 800# 3 times, speak to 3 different people (that is not hard) and see if any of the answers match. I don't think there are that many solutions to the same issue. You never seem to get a staight answer.
We just recently made the decision to leave ADP for a Kelly Services due in part to a cost savings and a system integration. ADP has a lot of features, but it's hard to turn them on if you don't do so when you first set up.
It's horrible with accurals and even harder to change what you've set up. Every year we send the first two months completing manually updates, because our rollovers never work right. NIGHTMARE.
Best advice - compare, list pros and cons and make an educated decision. It might not be your decision, but at least you'll have looked at it from all angles.
Thanks for the information!
Are you using the Owings Mills service center for ADP? This is the service center they said we would be using. We just got our quote back and it is quite a bit more than we are currently are paying.
Are you talking Kelly Services (which I thought was a staffing firm) or KAIG (Kelly & Associates Insurance Group)?
ADP does have multiple applications depending on country and
employee count. I agree that HRB lacks
in many areas and their associated customer service line is below par, IMO. However, their Enterprise system is much different
and has far more functionality.
See this is why you do your homework and ask your HR friends about a system before you go sign up with a new vendor!!
TXHRGuy - I sent an email to your Ceridan contact with no response. [:(] Anyone else I should contact?