They won't pay!
dotato
13 Posts
ee quit. ee elected COBRA. ee has made one-half of one payment in four months. ee has not made a payment in over 30 days. eer contacted ee to arrange a payment plan (which is how I got one payment), but ee is not honoring that plan.
Can I kick them off?
Thanks,
Erik
Can I kick them off?
Thanks,
Erik
Comments
That is a great idea. My statements always tell them by how much they are overdue and what months they owe...but recently an ex-ee was stunned that I was terming her insurance back to 9/1/03 anyway. She admitted she was overdue by two months, but could not quite grasp the idea that her coverage was going to be terminated back to that date as a result.
Nice perspective though.
E
Our carrier (Blue Cross) will only let us cancel back two months. So, if I allow a COBRA participant to lapse by more than that, I cannot get a credit on our account for more than two months, and we are out the $$.
I also make a last ditch effort to make sure the ee knows exactly what they owe, for which months, and to what date they will be canceled back to due to non-payment. Sometimes they respond and sometimes they don't. I try to reach them by phone as well as certified return receipt mail. But now I always do resolve within the two month time-frame - otherwise the company takes the $$ hit.
I know it may sound harsh to not send bills or make calls, but if you do it for one, you have to do it for all and you must make sure that you are giving everyone the same chance. If I let someone go 10 days I better make sure that I let everyone go 10 days and not 5. It is easier to keep it simple.